393bet Privacy Policy — How We Protect Your Personal Data

393bet ("we", "us", "our", "the Company", "the Platform") is the operator of the online casino and sports betting platform accessible at https://393bet.site. 393bet acts as the data controller for all personal information collected from players registered on the platform.

This Privacy Policy applies to all users of the 393bet website and platform, including registered players, visitors browsing the site without an account, and any other person whose personal data is processed in connection with 393bet's operations. It covers all products and features offered under the 393bet brand, including cricket betting, live casino, slots, Teen Patti 20-20, and all promotional activities.

393bet operates under an internationally recognised gaming license. Our data processing practices are shaped in part by the requirements of that license, which mandates identity verification, transaction monitoring, and record-keeping obligations that affect how player data is handled.

393bet collects personal data that falls into the following categories:

• Identity Data: Full legal name as it appears on your Pakistani CNIC, date of birth, CNIC number, and a copy of your CNIC document where required for KYC verification.
• Contact Data: Registered mobile number (including carrier and network country), email address, and any secondary contact details voluntarily provided.
• Financial Data: JazzCash account number, EasyPaisa account number, bank account details (HBL, UBL, Meezan Bank, or other Pakistani banking institutions), transaction history, deposit amounts, withdrawal amounts, and wallet balance records. USDT wallet addresses where cryptocurrency transactions are used.
• Gaming Activity Data: Bet history, game session records, stakes placed, wins and losses, live casino session data, sport markets accessed, in-play betting activity, and bonus participation records.
• Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution, session timestamps, login history including date, time, and IP of each access, and geolocation data derived from IP.
• Communications Data: Records of any communications between you and the 393bet support team via live chat or email, including the content of support requests, account enquiries, and complaint records.
• Responsible Gaming Data: Deposit limits you have set, cool-off periods activated, self-exclusion requests and their duration, and any self-assessment responses provided through responsible gaming tools.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where health or vulnerability information is voluntarily disclosed in the context of a responsible gaming request, in which case it is processed solely for the purpose of safeguarding your welfare.

393bet collects personal data through the following mechanisms:

• Direct Collection at Registration: When you create a 393bet account, you provide your name, mobile number, email address, date of birth, and password. This information is collected directly through the registration process.
• KYC Verification Submission: When you submit identity documents for verification (CNIC copy, selfie verification, or proof of payment method), this data is collected and processed by our compliance team.
• Financial Transaction Data: When you make a deposit or request a withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or USDT, transaction data is received from the relevant payment provider and recorded in your account.
• Platform Usage & Session Tracking: As you navigate and interact with the 393bet platform, technical data is automatically recorded including pages visited, games launched, bet placement actions, and session duration.
• Cookies and Similar Technologies: The 393bet website uses cookies and related tracking technologies to maintain session state, recognise returning users, measure platform performance, and, with your consent, deliver personalised promotional content. See Section 10 for full details.
• Support Interactions: When you contact the 393bet support team via live chat or email, the content of those communications is recorded and associated with your account.

393bet processes your personal data for the following specific purposes:

• Account Creation and Management: To register your account, verify your identity, maintain your profile, and provide access to 393bet products and services.
• Service Delivery: To process bets, settle winnings, deliver live casino streams, manage your slot session, credit bonuses, and fulfil all contractual obligations arising from your use of the platform.
• Payment Processing: To execute deposits and withdrawals, verify payment sources, prevent chargeback fraud, and maintain transaction records in compliance with financial record-keeping requirements.
• Legal and Regulatory Compliance: To comply with anti-money laundering (AML) obligations, counter-terrorism financing (CTF) requirements, age verification obligations under our gaming license, and any lawful requests from regulatory or law enforcement authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, bonus abuse, multi-accounting, and other prohibited conduct outlined in our Terms and Conditions.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling, enforce deposit limits and self-exclusion settings you have activated, and comply with responsible gaming obligations under our license.
• Customer Support: To respond to your enquiries, resolve account disputes, provide assistance with payment issues, and maintain records of support interactions for quality assurance purposes.
• Marketing and Promotions (with consent): To send you promotional communications about 393bet offers, PSL cricket specials, casino bonuses, and new features where you have opted in to receive such communications.
• Platform Improvement: To analyse aggregate, anonymised usage data for the purpose of improving the 393bet platform, identifying technical issues, and optimising the player experience across all device types and networks.

393bet processes personal data under the following legal bases:

• Contractual Necessity: The majority of our processing — including account management, bet settlement, payment processing, and support — is necessary to perform the contract between you and 393bet as described in our Terms and Conditions.
• Legal Obligation: Identity verification, AML transaction monitoring, age verification, record-keeping, and regulatory reporting are carried out because they are required by the obligations attached to our international gaming license and applicable law.
• Legitimate Interests: Fraud detection, platform security monitoring, responsible gaming pattern analysis, and internal analytics are carried out on the basis of 393bet's legitimate interests in operating a safe, fair, and commercially viable platform, provided those interests are not overridden by your privacy rights.
• Consent: Marketing communications and non-essential cookies are processed only where you have provided clear, freely given, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing that took place before withdrawal.

393bet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share data only in the specific, limited circumstances described below:

• Payment Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT processing partners receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy and data security frameworks.
• Identity Verification Partners: Where third-party KYC verification services are used to assist in confirming the authenticity of documents submitted during account verification, relevant identity data is shared with those services under strict data processing agreements.
• Game Content Providers: Live casino studio operators and slot game providers may receive session data (player ID, bet amount, game result) necessary to operate their games and calculate outcomes. They do not receive your identity or contact data in identifiable form.
• Regulatory and Law Enforcement Authorities: Where required by our gaming license, applicable law, court order, or a lawful request from a regulatory body or law enforcement agency, 393bet will disclose personal data without advance notice to the account holder.
• Anti-Fraud and AML Networks: Where required under our AML and CTF obligations, information about suspicious transactions or account activity may be shared with financial intelligence units or anti-fraud networks as required by our license authority.
• Business Transfers: In the event of a merger, acquisition, or sale of the 393bet business or material assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

393bet's platform infrastructure and some of its third-party service providers operate in jurisdictions outside Pakistan. Where personal data is transferred internationally, 393bet takes appropriate steps to ensure that such transfers are conducted under adequate protections, including contractual safeguards equivalent to international data protection standards.

Specifically, data transferred to game content providers and payment processing intermediaries is governed by data processing agreements that impose obligations on those recipients to maintain data security standards equivalent to those applied by 393bet. Players who object to international data transfers may contact the support team; however, in most cases, such transfers are a necessary element of providing the 393bet service and cannot be avoided without discontinuing the account.

393bet retains personal data for as long as is necessary for the purpose for which it was collected, or as required by our gaming license obligations and applicable law. Specific retention periods are as follows:

• Active Account Data: Retained for the full duration of your account's existence on the 393bet platform, and for a minimum of five (5) years following account closure.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of verification, in accordance with our gaming license AML obligations. This period may be extended where a regulatory or legal investigation is ongoing.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with financial record-keeping requirements imposed by our license authority.
• Support Communications: Retained for three (3) years from the date of the last interaction, or longer where the communication relates to an open or unresolved dispute.
• Marketing Consent Records: Retained for the duration of the consent plus two (2) years to demonstrate compliance with consent obligations.
• Technical and Session Logs: Retained for thirteen (13) months from the date of collection for platform security and performance monitoring purposes.

Upon expiry of the applicable retention period, data is securely deleted or permanently anonymised such that it can no longer be associated with you as an individual.

393bet employs a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure:

• All data transmitted between your device and the 393bet platform is encrypted using TLS/SSL technology. The padlock in your browser confirms this encryption is active during every session.
• Account passwords are stored in a hashed format and are not accessible in plain text by any 393bet employee. 393bet staff will never ask you for your password.
• Sensitive financial data, including linked payment account details, is encrypted at rest using industry-standard encryption algorithms.
• Access to personal data within 393bet's internal systems is restricted on a need-to-know basis. Staff with access to player data undergo background verification and are bound by confidentiality obligations.
• Login activity for all player accounts is logged with IP address, timestamp, and device fingerprint. Anomalous login patterns trigger automated security alerts.
• Regular security assessments, penetration testing, and vulnerability reviews are conducted on platform infrastructure.

The 393bet platform uses cookies and similar technologies to operate core platform functions and to improve the player experience. The following categories of cookies are in use:

• Strictly Necessary Cookies: These are required for the platform to function. They maintain your login session, remember your language preferences, and protect against cross-site request forgery. They cannot be disabled without impairing core platform functionality.
• Performance & Analytics Cookies: These collect anonymised data about how players use the platform — which pages are visited most, where errors occur, and how session flow moves between sections. This data helps us improve the platform. These cookies require your consent where applicable.
• Functionality Cookies: These remember your preferences such as previously selected game categories, favourite sports, or display settings, to personalise your experience on return visits.
• Marketing Cookies: Where you have consented, these cookies help us understand how you found 393bet and enable personalised promotional communications about 393bet offers. We do not use marketing cookies to serve advertisements on third-party websites.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the 393bet platform. Disabling analytics or marketing cookies will not affect your ability to place bets or access games.

As a player whose personal data is processed by 393bet, you hold the following rights in relation to that data. Requests to exercise these rights should be submitted to [email protected] with the subject line "Privacy Rights Request":

393bet is strictly an adult-only platform. The minimum age for registration and participation is 21 years. We do not knowingly collect personal data from any person under the age of 21 years, and we do not permit any person under 21 to create an account, deposit funds, or participate in any betting or gaming activity on the 393bet platform.

Age is verified at the time of account registration using date-of-birth declaration and, prior to any withdrawal, through CNIC-based identity verification. Where 393bet has reason to believe that a person under 21 has accessed the platform — whether through suspected false registration, a report from a third party, or detection of anomalous activity — the account will be suspended immediately pending investigation. Any funds deposited by an underage individual will be returned to the source payment method.

If you are a parent or guardian and believe your child has registered on the 393bet platform, please contact us immediately at [email protected] so that we can take immediate action.

393bet may send you promotional communications about casino bonuses, cricket betting specials (including PSL promotions), slot tournaments, new game launches, and other platform news. We will only send marketing communications to you where you have:

• Opted in to receive marketing communications during the registration process, or
• Separately opted in through your account notification preferences, or
• Previously interacted with a promotion and not opted out of subsequent related communications.

You may opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe" or by updating your notification preferences in your account settings. Marketing opt-outs take effect within 48 hours. Opting out of marketing does not affect transactional communications — you will continue to receive account-related notifications such as deposit confirmations, withdrawal updates, and security alerts regardless of your marketing preference.

393bet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes to applicable law or license requirements, or improvements to the transparency of our disclosures. The effective date at the top of this document will be updated whenever a material change is made.

Where changes are material — for example, a new category of data being collected, a new purpose of processing, or a significant change to third-party sharing — 393bet will notify registered players via the mobile number or email address on file before the changes take effect. For non-material clarifications and administrative updates, the updated policy will be published on this page without advance notice.

Your continued use of the 393bet platform following publication of an updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree to the updated policy, you should stop using the platform and request account closure through the support team.

For any question, concern, or formal request relating to this Privacy Policy or the handling of your personal data by 393bet, please use the following contact channels:

• Email: [email protected] — for formal privacy rights requests, please use the subject line "Privacy Rights Request". Please note: this email address is provided as plain text only. Type it manually into your email client; do not expect a clickable link.
• Live Chat: Available 24/7 on the 393bet platform in Urdu and English. Average first response time is 3–5 minutes. Live chat is suitable for general privacy enquiries; formal data subject access requests should be submitted in writing by email for documentation purposes.

393bet commits to acknowledging all privacy-related correspondence within 5 business days and to providing a substantive response within the timelines described in Section 11 of this Policy. The 393bet support team operates year-round including Pakistani public holidays and PSL match days.